Cancellation terms – version 31 October 2026
These terms apply to new bookings from publication of this version. Existing reservations retain the terms agreed when booked. For bookings through Booking.com, the terms of the selected option stated in the booking confirmation apply.
Standard room bookings
14 days or more before arrival: free cancellation.
7–13 days before arrival: 50% of the accommodation costs.
0–6 days before arrival: 100% of the accommodation costs.
Christmas and New Year
For stays including one or more overnight stays from 24 December through 4 January:
28 days or more before arrival: free cancellation.
14–27 days before arrival: 50% of the accommodation costs.
0–13 days before arrival: 100% of the accommodation costs.
Groups of 5 rooms or more
For a joint reservation of 5 or more rooms, including reservations split into several bookings:
60 days or more before arrival: free cancellation.
30–59 days before arrival: 50% of the accommodation costs.
0–29 days before arrival: 100% of the accommodation costs.
These group terms also apply to groups staying over Christmas and New Year.
How to cancel
Email info@larandulina.com with your booking number. Cancel Booking.com reservations through Booking.com. We confirm receipt by email. The date we receive your cancellation determines the charge, rather than the date we send our confirmation.
We count calendar days before the original arrival date. Cancellations must be received by 23:59 Swiss local time on the relevant day. The arrival date is day 0.
If you shorten your stay, the same deadlines and percentages apply to the cancelled nights, counted from the original arrival date. If you do not arrive and have not cancelled beforehand (no-show), the charge is 100% of the accommodation costs.
Charges and refunds
Accommodation costs mean the booked overnight stays including the included breakfast and VAT, excluding tourist tax and separately booked additional services that are not used.
Any deposit paid is deducted from the cancellation charge and is not charged on top. For free cancellations, the deposit is refunded in full. Any refund due will be returned within 14 days of receipt of the cancellation. Payments made through Booking.com are refunded through Booking.com.
We recommend cancellation insurance.
Booking terms
Check-in and check-out
Check-in is between 15:00 and 20:00. Check-in is not possible on Sundays. Arriving later? Please contact us in advance.
Please vacate your room before 10:00 on the day of departure.
Your reservation
Your booking is confirmed once you receive our booking confirmation.
Payment
A deposit of 30% of the total booking amount is due immediately when booking. You can pay by credit card, TWINT or bank transfer. The balance is due no later than the arrival date and may be paid at the hotel. For arrival within 7 days, the full amount is due immediately when booking.
Cancellation
The cancellation terms agreed when you booked apply. The deposit forms part of the accommodation costs and is not charged on top of cancellation fees. For free cancellations, the deposit is refunded in full.
Before completing your booking, you must tick the box confirming that you have read and accepted the booking and cancellation terms. Your confirmation email includes a link to these terms.